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COMPUTER SYSTEM CONVERSION

City of Boston Credit Union will be upgrading our computer system over Labor Day weekend, August 30-September 1, 2008. This endeavor represents the next step in our long-range plan to bring the latest banking technology and services to you. This technology upgrade will increase the speed and capabilities of our system and add increased functionality going forward.Please be aware of some important information regarding this upgrade:

• All of our offices will be closed on Saturday, August 30, 2008. We will reopen for business on Tuesday, September 2, 2008 for our normal business hours. During conversion weekend you may access your accounts using your City of Boston Credit Union ATM or Debit card.

• Online Home Banking will be unavailable beginning Thursday, August 28th at 4:00 pm. Home Banking service will resume on Tuesday, September 2, 2008 at noon.

• 24-hour Telephone Banking will be unavailable beginning Thursday, August 28th at 4:00 pm. 24-hour Telephone Banking service will resume on Tuesday, September 2, 2008 at 8:00 am. Beginning on Tuesday, September 2, 2008 access via touch-tone phone will be available through a new toll-free 24-hour Telephone Banking number at 888-833-5589. This number will replace the current 24-hour Telephone Banking number. Please see the question and answers section under 24-hour Telephone Banking for further information about accessing your accounts via touch-tone phone after the system conversion.

• All members will receive a statement dated August 31, 2008 as we close the books on our old processing system. Thereafter, as in the past, members with checking accounts and/or with electronic activity during a given month will continue to receive a monthly statement. Members who currently receive quarterly statements will continue to receive statements quarterly, the first being dated September 15, 2008 and dated the fifteenth day of the month after each quarter end thereafter. For example, the next quarterly statement will be dated December 15, 2008.

Technology Upgrade Frequently Asked Questions

Timing

Q. When will the technology upgrade take place?
A. We will be upgrading our system over Labor Day Weekend, August 30-September 1, 2008. All offices will be closed on Saturday, August 30, 2008 and re-opening Tuesday, September 2, 2008 for regular business hours.

Account Information

Q. Will my member number change?
A. Yes. Currently for Primary Share (Savings) accounts a “00” is added to the end of your six digit member number. The “00” will now be replaced with a “01”. For example, if your member number is 123456, your Primary Share (Savings) account number will now be 12345601. The ending two digits of all other accounts will remain the same.

Q. Are my monthly statements going to change?
A. Yes. Your new statement will have a new look, but will contain all pertinent information to your account(s). All members will receive a statement dated August 31, 2008 as we close the books on our old processing system. Thereafter, as in the past, members with checking accounts and/or with electronic activity during a given month will continue to receive a monthly statement. Members who currently receive quarterly statements will continue to receive statements quarterly, the first being dated September 15, 2008 and dated the fifteenth day of the month after each quarter end thereafter. For example, the next quarterly statement will be dated December 15, 2008.

Q. Will the interest posted to my account remain the same?
A. Yes. Interest to your account(s) will continue to be calculated the same as it has been.

Q. Do I need to contact companies that are automatically debiting my account for payments?
A. No. The automatic debits from your account will not be affected.

Q. Will the direct deposit of my payroll check, Social Security check or other credits be affected?
A. No, any funds automatically deposited into any of your accounts will not be affected by the technology upgrade.

Electronic Banking

Q. Will I be able to use my ATM or Debit card during the weekend of the technology upgrade?
A. Yes, you may use your City of Boston Credit Union ATM or Debit card to access your accounts during the technology upgrade.

Q. Will City of Boston Credit Union ATM machines be operational during the weekend of the upgrade?
A. Yes, all ten City of Boston Credit Union ATM machines will be operational.

Q. Will online Home Banking be available during conversion weekend?
A. No. Online Home Banking will be unavailable from 4:00 pm on Thursday, August 28 and will come active again on Tuesday, September 2, 2008 at noon.

Q. After the upgrade will my online Home Banking User ID and Password change, and will I have to re-enter any of my information?
A. Yes. Please see the Home Banking and Bill Pay section below.

Q. I have not used my online Home Banking in over 4 months, will I still be able to access my account(s) via Home Banking?A. Yes, but you will need to re-register for the service. Visit www.cityofbostoncu.com and click on the Home Banking link in the upper left corner. You will then need to register as a new user and complete a Home Banking application.

24-hour Telephone Banking

Q. Will 24-hour Telephone Banking be available during the technology upgrade?
A. No. This system is being enhanced and will not be available from 4:00 pm Thursday, August 28, 2008 until 8:00 am Tuesday, September 2, 2008.

Q. Will the phone number to access 24-hour Telephone Banking remain the same?
A. No. As of September 2, 2008 the phone number to reach 24-hour Telephone Banking will be toll-free at 888-833-5589.

Q. Will access to 24-hour Telephone Banking change with the new system?
A. Yes. In the past you were prompted by the system to enter your six digit member number followed by two zeros, you will now need to enter your six digit account number followed by “01”. For example, if your member number is 123456, you will need to enter “12345601”.

Q. Will my Personal Identification Number (PIN) to access 24-hour Telephone Banking change with the new system?
A. Yes. The first time you use the new 24-hour Telephone Banking System you will need to enter the last four digits of your Social Security Number as your PIN. At that time, the system will prompt you to change the PIN to one of your choice.

Loan Information

Q. Will my loan and mortgage account numbers remain the same?
A. Yes. Your numbers will not change and your payment date will remain the same.

Q. Will my automatic loan payment be affected?
A. Only if your scheduled payment is due on August 30th or 31st or September 1st, this payment will then be deducted on September 2, 2008.

Q. Will my loan bill look the same?
A. Your loan agreement hasn’t changed, although your loan bill will look different. We’ve redesigned our monthly loan bills to be as clear and simple to read as possible.

Online Banking and Bill Pay

Some exciting features of the new City of Boston Credit Union Home Banking tool include:

• A 100% Payment Guarantee, so you can be confident that your payment will be paid on time, every time. You will never pay a late fee or penalty for a properly scheduled payment.

• More enhanced security features to help protect your accounts and your identity.

• A 24-hour Home Banking Help Line at 877-401-5686.

How this upgrade will work:

- In order to complete this upgrade City of Boston Credit Union Home Banking will not be accessible beginning at 4:00 pm on Thursday, August 28, 2008. Home Banking service will resume on Tuesday, September 2, 2008 at noon.

- As part of this upgrade, your User ID and Password for City of Boston Credit Union Home Banking will be reset on September 2, 2008. Upon your initial login on or after September 2, 2008 you will be required to do the following:

  • • Link to City of Boston Credit Union Home Banking through the Credit Union’s web page at www.cityofbostoncu.com and click on the Home Banking link in the upper left corner.
  • • Enter the following in the User ID box: Your initial default User ID will be your six digit member number plus two zeros on the end. For example, if your member number is 123456, your initial default User ID will be 12345600.
  • • Enter your password in the Password box. Your initial default password will be the last 4 digits of your zip code plus the last 4 digits of your Social Security Number (total of 8 digits).
  • • After login, you will be required to change your initial User ID to one of your choice (between 8-20 characters) and default password to one of your choice (between 6 and 32 characters), and as part of our new enhanced security, you will be prompted to select personal identifiers. You will be required to establish security questions and choose a photo image.

Accessing your accounts:

- To view account activity, visit the “Accounts” tab.

- To add, delete or change a payee in your personal payee list, visit the “Payments” tab, then click on the “Payees” submenu.

- To pay your bills online, visit the “Payments” tab.

VERY IMPORTANT

  • If you are a current bill pay user and have added a new “payee” in the last 30 days for an automatic recurring monthly payment, that new “payee” may not immediately carryover to the new system. When Home Banking service comes back online Tuesday, September 2, 2008 you will need to login to Home Banking to verify if the new “payee” is still present, if the new “payee” is not present it will carryover in a second sweep of account information and will be uploaded by Friday, September 5, 2008. For assurance you should check any new payees you may have added in the last 45 days to be sure they carried over into the new system.
  • Prior history of bill pay transactions will not carry over to the new system. If this is information you feel you may need, we suggest you login to Home Banking before August 28, 2008 and print out a copy of prior bill pay history for your records.
  • 45 days of prior history of account information will carry over to the new system.

If you have any questions about this transition please do not hesitate to contact us at 617-635-4545.

Helpful Tips

  • City of Boston Credit Union Home Banking works best with the following browser software. Windows: Firefox 1.5 and 2.0, Microsoft Internet Explorer 6 and 7, AOL 9.0 Macintosh: Firefox 1.5 and 2.0, Safari 3.0 and 3.1
  • If you had City of Boston Credit Union’s previous Home Banking site set up as a favorite on your computer, upon initial login to Home Banking when service resumes on September 2, 2008 you will need to delete your current favorite or bookmark to CBCU Home Banking and enter Home Banking through the Credit Union’s Home page at www.cityofbostoncu.com and click the link for Home Banking in the upper left corner. Once you have reached the new Home Banking log in page you can then save that link as a favorite or bookmark for easy access in the future.
  • If you have any problems with Home Banking after the system upgrade you can click on the “Help” button that appears on each screen to access a comprehensive online help section. If you prefer to speak with a Home Banking Service Representative you can call our 24/7 Home Banking Help Line at 877-401-5686.

Website Browser Support

CONGRATULATIONS to NY JULIUS JOHNSON

City of Boston Credit Union is pleased to announce that Ny Julius Johnson was selected as an Honorable Mention winner in the Massachusetts Credit Union League, Inc and Massachusetts Credit Union Share Insurance Corporation announce their 2008 Essay Contest for 7th and 8th Grade students. Students were asked to write an essay, with the theme "If you were elected President of the United States in November of 2008, what would you propose to do to make the country a better place for people to live?" 

Ny Julius' essay was chosen from over 1850 essays submitted by students throughout Massachusetts.  Following is Ny Julius' essay submittion.

If I were elected President of the United States of America I would change things around. I will first pull all the soldiers out of the war in Iraq and have them get back to their families.

I will change where young kids can go to school for free and lower the price for college.  I will send $200,000 to poor countries so they will get food, clothes and be able to build a new land.

I will give out free food to the poor and homeless people. I will have people stop cutting rainforest trees down because I think cures for cancer and other things are out there and that is someone's home.

I will love to find a way to stop global warming so animals can live for the rest of their time to love the last bit of snow.  While I am working on it, I will also get fish and send it out there for more food after bears hibernate.

I would have hurricane's traced way before they reach land and people will be warned and evacuated.

I would go to Juvenile Jails and have talks with the kids.

I will make peace with other countries so there should be no wars. If a country ever needed something and another country has it just ask and the amount you need.

I would be proud of my work and people will be proud too.  I would be the best president.